Refund Policy
We value your business and strive to provide high-quality ethnic wear and imitation jewelry. Please read this policy carefully before completing your purchase.
All Sales Final
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All purchases made through our online store are final sale.
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We do not accept returns, refunds, or exchanges for any reason other than those described below.
Exceptions – Defective, Damaged, or Incorrect Items
We stand behind the quality of our products. If your order arrives defective, damaged in transit, or not as described, you may be eligible for a refund or replacement.
To qualify:
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Contact us within 7 days of delivery at raga.ratna1@gmail.com.
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Provide your order number, photos, and the opening video showing the condition of the package and contents.
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Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
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We will confirm eligibility and provide instructions, and the address to send your package.
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Items sent back without prior authorization will not be accepted.
Mandatory Opening Video
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Recording an opening/unboxing video is mandatory for all orders.
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Please record the package being opened immediately upon delivery.
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This video may be required to support any claims for damaged, defective, or incorrect items.
Non-Returnable Items
For health, hygiene, and quality reasons, the following items are strictly non-returnable under all circumstances:
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Imitation jewelry worn on the body
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Sale or clearance items
Contact Us
If you have questions or concerns about this policy, please reach us at:
📞 +1 571-571-4258
📧 raga.ratna1@gmail.com